Service Terms

Updated Nov 3, 2026

These terms describe exterior cleaning services provided by My Exterior Cleaner. Your accepted written quote identifies the property, work included, price, and any project-specific arrangements. Contact us with questions before accepting your quote.

Service scope and estimates

We provide roof and house soft washing and other exterior surface cleaning as described in your quote. Our usual service area is approximately 20 miles from ZIP code 30033. We confirm availability for your property individually.

A quote applies to the surfaces and work it describes. Additional work, unexpected conditions, or a change in scope will be discussed with you before we proceed with additional charges. Cleaning does not include repairs, restoration, painting, sealing, or other work unless expressly included in the accepted quote. MEC does not provide vehicle or fleet washing, textile or uniform cleaning, equipment rental or repair, drain clearing, or renovation work.

Materials and expected results

The appropriate cleaning method depends on the surface, coating, condition, access, and type of staining. Please tell us about known leaks, loose materials, damaged seals, deteriorated coatings, sensitive plants, electrical concerns, or other conditions that could affect the work. We may recommend changing or postponing work if conditions make the proposed cleaning unsuitable.

Cleaning can remove surface soil and organic growth, but results vary. Oxidation, weathering, rust, oil, paint damage, permanent discoloration, and other embedded stains may remain or require separate treatment. Cleaning does not repair pre-existing damage or restore every surface to a new condition. We take reasonable precautions appropriate to the agreed work; no cleaning process is free of risk.

Paint and finish conditions

Cleaning may reveal or affect existing paint, stains, sealants, coatings, pigments, oxidation, and weathered finishes. The customer is responsible for disclosing known coating defects, recent painting or staining, unusual finishes, and manufacturer care restrictions before work begins. Cleaning does not include a warranty of paint or finish performance, color retention, adhesion, or compatibility.

To the extent permitted by law, My Exterior Cleaner is not liable for paint- or finish-related issues, including discoloration, fading, uneven color, chalking, oxidation, peeling, flaking, lifting, or loss of adhesion, to the extent caused by pre-existing deterioration, defective or improperly applied coatings, inadequate curing, prior repairs, or a finish's incompatibility with otherwise appropriate exterior cleaning.

Outdoor electrical components

The customer is responsible for ensuring that outdoor electrical components have been installed by a qualified, appropriately licensed professional electrician, comply with applicable requirements, are suitable for their outdoor location and expected exposure, and have appropriate, maintained weatherproof covers, seals, enclosures, and connections. This includes outlets, switches, lighting, junction boxes, wiring, and other electrical equipment in or near the work area.

Unless advised otherwise or an obvious concern is observed, MEC may rely on the assumption that these components were professionally installed and properly weatherproofed. MEC does not inspect, test, certify, waterproof, or repair electrical systems. Please disclose known faults, exposed components, missing covers, or water sensitivity before service. We may stop or adjust work if an apparent electrical hazard is identified.

To the extent permitted by law, MEC is not liable for electrical malfunctions, outages, damage, or related losses to the extent caused by existing faults, deterioration, improper installation, unsuitable equipment, or missing, damaged, or inadequate weatherproofing.

Building condition and water intrusion

The customer is responsible for closing and securing windows, doors, and other openings that should be closed during exterior washing, and for identifying known leaks, damaged seals, missing or failed caulking, defective flashing or roofing, and other areas vulnerable to water entry. Known defects should be repaired or appropriately protected before service. Do not obstruct required ventilation or safety openings; discuss sensitive areas with us so the work can be adjusted.

MEC does not perform a building-envelope inspection, leak test, waterproofing certification, or repair as part of exterior washing.

To the extent permitted by law, MEC is not liable for water intrusion or resulting interior damage to the extent caused by pre-existing leaks, failed seals or caulking, defective flashing or roofing, construction or installation defects, inadequately weatherproofed components, or windows, doors, or other openings left unsecured.

Limits of these property-risk exclusions

These exclusions apply only to the extent the stated condition causes the loss. They do not excuse MEC from exercising ordinary care when performing the agreed work, exclude liability for gross negligence or willful misconduct, or limit liability or customer rights that applicable law does not permit to be excluded. They do not require the customer to defend or indemnify MEC for MEC's own negligence.

Gutter faces and window rinsing

Exterior washing may include the outside faces of gutters and downspouts, fascia, soffits, or trim when listed in your quote. We do not provide gutter debris removal, unclogging, or interior gutter cleaning.

Window rinsing during a soft wash removes cleaning solution and loose residue. It is not a dedicated window cleaning service and does not include interior glass, detailed hand cleaning, or a spot-free finish. If you need a separate specialist, we may offer an introduction. We share your contact information with a referral vendor only with your permission.

Property preparation and access

We will coordinate access and preparation for your property. Follow the preparation instructions provided for your job, including closing windows and doors and securing pets and movable belongings near the work area. Tell us about access restrictions, occupied areas, facility requirements, and scheduling constraints in advance. Property managers and facility coordinators should arrange any required access or site approvals.

Weather and scheduling

Weather, site conditions, or access issues may require a schedule change. We will communicate with you about changes and coordinate a suitable service time. Any agreed cancellation or rescheduling arrangements should appear in your written quote or other written agreement.

Roof algae guarantee and service concerns

When My Exterior Cleaner completes a full roof soft wash, we provide a formal three-year guarantee against any new algae growth. If you notice new algae growth during that period, contact us. We will return to assess the concern and retreat the new algae growth at no charge.

This is our only formal service guarantee. It does not create a general satisfaction guarantee, an all-stain removal promise, or a guarantee for other cleaning services. If we miss an area because of our error, we are happy to return and try to clean it. That courtesy practice is separate from the formal roof algae guarantee.

Pricing and payments

The accepted written quote or invoice states the price and applicable payment arrangements. We process credit card and ACH payments through Jobber Payments. We occasionally accept cash and checks. My Exterior Cleaner does not store payment card details in its own systems.

Card-on-file collection: Unless a different payment arrangement has been agreed in writing, if an invoice remains unpaid five business days after the invoice date, My Exterior Cleaner will charge the outstanding balance to the card on file through Jobber Payments, subject to the client's card-on-file payment authorization. A receipt will be sent to the contact on file after payment is successfully processed.

This collection policy does not add a late fee, cancellation fee, or other charge to the agreed balance.

Privacy and communications

Our Privacy Policy explains how we handle personal information. Contact information supplied for a service request is used to respond to and coordinate that request. Any marketing communications follow the applicable consent and unsubscribe arrangements. Our Jobber AI receptionist announces when a call is recorded.

Your rights and project documents

Nothing in these terms limits rights that cannot lawfully be waived. Any applicable transaction-specific cancellation notice or other required disclosure remains in effect. If a project needs special terms, we will document those arrangements with you in writing.

Contact My Exterior Cleaner

[email protected]
678-835-7425
Business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern.