My Exterior Cleaner
Updated: November 2, 2026

This policy explains how My Exterior Cleaner (“MEC,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit myexteriorcleaner.com, contact us, request a quote, receive services, or interact with our communications.

1. Information we collect

We collect information you provide when contacting us or requesting services, such as your name, email address, telephone number, property or service address, service needs, messages, and information needed to prepare quotes and coordinate work. Our business records may include estimates, invoices, payment status, service history, and communications.

We also collect property photos in connection with our work, recordings of calls handled by our AI receptionist, and website usage information described below.

2. How we use information

We use information to respond to inquiries, prepare quotes, schedule and perform services, communicate about work, process and record payments, maintain customer and business records, improve our services and website, measure advertising performance, and send permitted marketing communications. We may also use information as needed to address disputes, prevent misuse, and meet legal obligations.

3. Payments

Credit card and ACH payments are handled through Jobber Payments and its payment-processing providers. Payment credentials saved for future use are stored through Jobber Payments; MEC does not separately store full card details in its own files or systems. MEC may receive transaction information, payment status, and limited payment-method details needed to administer the account.

We occasionally accept cash and checks. Checks are processed through our bank, and related transaction records may be retained for business and accounting purposes. Please do not send full card or bank-account details through ordinary email, text messages, or website inquiry fields.

4. Service providers and business tools

We use outside providers to support our business, including customer-management and payment tools such as Jobber, website hosting, email and messaging services, analytics and advertising tools, and AI-assisted reception services. These providers may receive or process information necessary to perform those functions. Website analytics and advertising processing is described in Section 6.

Jobber’s privacy information is available at Jobber’s Privacy Policy. Other providers’ own privacy notices may also apply to their services. Access by our staff and authorized service providers is distinct from referrals to another business.

5. Referrals to other service vendors

If you ask for help finding another service provider, such as a painter or window cleaner, we ask your permission before sharing your contact information with the selected vendor. With your permission, we may introduce you through a group text message that includes you, MEC, and that vendor. Group participants can see contact details and messages shared in the conversation.

We do not sell or rent our customer contact lists to other businesses for their own direct marketing. Permission for a vendor introduction does not give that vendor your consent to receive unrelated marketing messages. The referred vendor is responsible for its own services and information handling.

We may disclose information when required by law or a valid legal process, or as necessary to protect legal rights and address fraud or security concerns.

6. Website analytics, advertising, and cookies

Our website uses Google Analytics and Meta Pixel, with tags and other website tools, to understand visits, measure inquiries and advertising performance, and support relevant advertising. These technologies may collect or receive information such as device and browser information, online identifiers, pages viewed, interactions, referring websites, and approximate location. Cookies and similar technologies may be used. Google and Meta may process information under their own terms and privacy policies, including connecting website activity with other information they hold.

These activities are separate from our permission-based introductions to local service vendors. This policy does not describe all advertising-related data processing as a consent-based vendor referral.

You can manage cookies through your browser settings. Blocking cookies may affect website functions and may not prevent every form of data collection. You can also review:

7. Emails and text messages

We send communications about inquiries, estimates, appointments, services, and payments. We also send occasional promotional emails and may introduce promotional text messages. Marketing texts will be sent subject to applicable consent requirements; providing a telephone number for service communications is not, by itself, treated as permission for promotional texts.

You can unsubscribe from marketing emails using the link in the message or contact us. For automated text messages, follow the opt-out instructions provided in the message, such as replying STOP where supported. You may also contact us to request that marketing messages stop. Unsubscribing from marketing does not necessarily stop communications needed to manage requested or ongoing services.

We do not provide text-message marketing opt-in consent to referred vendors for their marketing use.

8. Property photos

We take property photos to document conditions and service results, including before-and-after photos. We also use property photos in marketing, including our website and social media. Contact us if you have a concern about an image of your property or wish to request that we stop using a particular image. We will review the request and discuss the available options with you.

9. AI receptionist and call recordings

Calls handled by our AI receptionist through Jobber are recorded, and the receptionist announces that the call is being recorded. Information provided during those calls is processed through Jobber’s AI reception service and used to handle inquiries and support customer service. Our ordinary calls with human staff are not currently routinely recorded by MEC. If that practice changes, we will update this policy and provide any notices or obtain any consent required for the recording.

This policy describes recording practices; it does not replace any notice or consent required when a call is recorded.

10. Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining customer relationships, accounting and tax records, addressing disputes, and meeting applicable legal obligations. Retention varies with the type of record and the reason it is needed; we do not promise a single fixed deletion period.

No method of transmission or electronic storage is completely secure. Please avoid including sensitive information that is unnecessary for your service request.

11. Your requests and choices

You may contact us to ask about your information, request corrections or deletion, raise a privacy concern, or change marketing preferences. Depending on where you live and applicable law, you may have additional rights. We may need to verify your identity, and we may retain information where permitted or required for legal, accounting, security, or other legitimate business purposes. Requests will be handled in accordance with applicable law; this policy does not limit rights provided by law.

12. Third-party links and policy changes

Our website and communications may link to other businesses or services. Their information practices are governed by their own policies. We may update this policy as our practices change. The effective date will identify the current version.

13. Contact

My Exterior Cleaner
Email: [email protected]
Phone: (678) 835-7425
Website: myexteriorcleaner.com